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Hargreaves Lansdown, a number one UK retail funding platform, has issued an apology to its clients following widespread IT points that left them unable to entry accounts throughout a interval of serious monetary market volatility.
The platform confirmed it was grappling with technical issues impacting sections of its web site and cell utility.
This prevented shoppers from logging in, viewing their portfolios, executing transactions, or utilising different important providers.
Hargreaves Lansdown sought to reassure customers, stating there was “no proof of a cyber incident or an information breach” and that “all clients’ belongings and information was safe”.
The corporate added it was “working to revive the providers as quickly as attainable”.
The disruption was corroborated by service monitoring web site Downdetector, which recorded a major surge in reported issues all through Thursday night and Friday morning.
The outage meant some providers have been unavailable, together with putting trades or including or withdrawing cash from accounts.
Hargreaves Lansdown is the UK’s greatest DIY funding platform, providing providers together with funding and financial savings ISAs and pension accounts.
It comes lower than two weeks earlier than the monetary 12 months attracts to a detailed on the finish of March.
The problems are additionally occurring within the context of heightened volatility on the planet’s monetary markets, with oil and fuel costs rising and falling sharply in response to developments to the battle within the Center East.
Shares and shares have additionally had a rollercoaster week with the UK’s FTSE 100 dropping to a greater than three-month low on Thursday, earlier than recovering among the losses on Friday.
