NEW DELHI: A day after the TOI report on the issues confronted by car house owners to finish the Know Your Automobile (KYV) course of for FASTags, Nationwide Highways Authority of India on Thursday simplified the method. As per the revised tips, FASTag providers will not be discontinued for non-compliant automobiles and customers will get adequate alternatives to finish the KYV course of.“Below the simplified KYV tips, facet images of automobile, jeep or van will now not be required. Solely the entrance image exhibiting the quantity plate and FASTag will probably be required to be uploaded. Additionally, provisions will probably be made to routinely fetch RC particulars from Vahan database when the consumer enters the car, chassis or cellular quantity. If a number of automobiles are registered towards a single cellular quantity, the consumer will be capable to choose the car for which he/she needs to finish KYV,” stated the street transport ministry.
IHMCL, the wing of NHAI coping with tolling and the FASTag system, has revised the rules to make the method easy.Govt stated that to take care of continuation of providers, FASTags issued earlier than the KYV coverage (issued on June 20, 2024) will stay energetic except complaints are obtained for free tags or misuse. As well as, issuer banks will ship SMS reminders to customers to finish KYV. It added that in case a consumer faces difficulties in importing paperwork, the issuing financial institution will proactively contact prospects and help the customers, earlier than disconnection.Officers stated prospects may lodge complaints or elevate queries on the NH helpline quantity 1033. TOI in its report printed on Wednesday highlighted how car house owners have been dealing with issue in importing a number of paperwork on-line for verification of the FASTag linked to the car. There have been cases once they have been knowledgeable about blocked FASTag due to incomplete KYV when their automobiles have been on the toll gates.
